How to File a Complaint

You can file a complaint with the Motor Vehicle Dealer Board by:

  • Completing the Online Request for Consumer Assistance Form
  • Emailing the MVDB at dboard@mvdb.virginia.gov
  • Calling the MVDB Consumer Assistance Analysts at (804) 367-1100
  • Faxing a written request and supporting documentation to (804) 367-1053
  • Mailing a written request and supporting documentation to our office at:
    2201 West Broad Street, Suite 104
    Richmond, VA 23220

We will respond to your request for assistance within 3 business days. Please keep in mind that some types of complaints do not fall within our jurisdiction. However, we make every effort to assist when possible. This may include directing you to other state agencies or organizations that may be able to address your specific situation. For example, the Dealer Board does not have jurisdiction over any type of monetary disputes, such as contract, repair, or warranty issues; these are civil issues. Below are links to other Virginia Agencies that may be of help in this regard. By providing this information the Motor Vehicle Dealer Board is not advocating or directing the suit of any specific individual.