Web Policy

Disclaimer | Linking Policy | Downloads and Plug-ins | Use of Cookies | Privacy Policies | FOIA


MVDB.virginia.gov provides links to many web sites that are not controlled, maintained, or regulated by MVDB.virginia.gov or any organization affiliated with MVDB.virginia.gov, and as such MVDB.virginia.gov is not responsible for the content of those web sites. Use of information obtained from those web sites is voluntary, and reliance on that information should only be undertaken after an independent review of its accuracy. Reference at those web sites to any specific commercial product, process, or service by trade name, trademark, or otherwise does not constitute or imply endorsement, recommendation, or favoring by www.mvbd.virginia.gov.


Document Accessibility Notice

Hard copy documents are available for those unable to access or view the downloadable files on this website. Simply contact MVDB email, by fax at 804-367-1053 or by mail at:

Motor Vehicle Dealer Board
2201 W. Broad Street
Suite 104
Richmond, Virginia 23220 
(804) 367-1100


Linking Policy

This web portal may contain hypertext links to external web sites and pages containing information created and maintained by public and private organizations other than MVDB.virginia.gov. These hypertext links may be created by MVDB.virginia.gov if it determines that establishing the external link will be consistent with assisting or furthering the purpose of this web portal, which is to significantly and diligently promote public service to citizens and businesses by:

  • Expanding business and citizen access to government services and government information;
  • Offering an easy and convenient process for these groups to conduct transactions with State government online;
  • Accelerating the development and delivery of an increased volume of quality, online government services;
  • Improving the level of customer service from State government;
  • Extending electronic government services to citizens of cities and county government.

In addition, hypertext links may be created by MVDB.virginia.gov for informational purposes where the linked external web site will provide useful and valuable information to visitors to this web portal, or where the linked external web site is required or authorized by law.

MVDB.virginia.gov, in its sole discretion, will determine whether the external web site meets the purpose of this web portal or for the specified informational purposes. The inclusion of a hypertext link to an external web site is not intended as an endorsement of any product or service offered or referenced on the linked web site, the organizations sponsoring said web site, or any views that might be expressed or referenced in the web site.

Hypertext links to external web sites and pages may be removed or replaced at the sole discretion of MVDB.virginia.gov, at any time without notice.

In the event you discover problems with or have concerns regarding the format, accuracy, timeliness or completeness of a linked external web site, please contact the organization responsible for the linked external web site -- www.mvdb.virginia.gov does not control nor is it responsible for any linked external web sites, pages, or content.


Downloads and Plug-ins

MVDB.virginia.gov provides content in formats that require plug-ins, or separate browser components, to properly view. All required plug-ins are free to use. If your browser or assistive technology can not view the content using the plug-in, please contact Customer Service for an alternate version of the content. The Plug-in used is Adobe Reader.


Privacy Policies

The following represents practices and procedures of MVDB.virginia.gov. MVDB.virginia.gov reserves the right to change these practices and procedures at any time without prior notice. The following is not intended and should not be interpreted as a contract of any nature, either stated or implied.

Individuals who visit MVDB.virginia.gov are important to us. Because visitors to our Web site are important, we do not capture personal information about them without their permission. We endeavor to ensure that we collect only the minimum amount of information needed to meet the purpose for which the network was created.

www.mvdb.virginia.gov may be required to collect personal information, such as a user's name and address, because of legal requirements or in order to provide customer services. In doing so we are subject to the requirements for administering information systems as established in the  Government Data Collection and Dissemination Practices Act, Chapter 38 of Title 2.2 of the Code of Virginia. Pages that appear after you click on a link may be controlled by a different agency or entity, whose practices are not under MVDB.virginia.gov's control.

We do collect personal information directly from individuals who volunteer to subscribe to one or more of www.mvdb.virginia.gov’s premium services or electronic newsletter. Collecting personal information is necessary in order for MVDB.virginia.gov to deliver the services requested.

Fostering and maintaining the public's trust is a cornerstone of MVDB.virginia.gov. We appreciate the trust and confidence that you place in us by providing requested personal information.


Use, Collection, and Retention of Customer Information at www.mvdb.virginia.gov

For each visitor, we collect information about the Internet Protocol (IP) address, type of browser used, the date and time of the visit, and the IP addresses of the locations to which the visitor linked during his or her visit to our Web site. This information is strictly used for statistical reporting purposes.


Use of "Cookies"

"Cookies" are small files either stored on a server or sent back to a visiting computer. In certain applications user information is stored as "cookies" of the type that are then sent back and stored on the user's computer. Any application or web page that uses cookies will identify itself as such. This information is handled in the same way as other user information obtained by MVDB.virginia.gov. No user information is gathered through cookies except for that needed to run the specific application.


Restrictions on the disclosure of customer information
We do not sell or rent our subscribers’ information to any outside company or organization. We do not reveal specific information about subscribers or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Virginia Freedom of Information Act or other law.

Protection of information via established security procedures
We maintain security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data.

Maintenance of accurate information
We have established procedures to ensure that information is as accurate and current as is practical to enable us to conduct business with you. Although we strive to do things right the first time, we also respond to requests to correct inaccurate information in a timely manner.